SLCH Receives Highest Honor for Patient Satisfaction
Two St. Louis Children’s Hospital areas of care were honored with a 2010 Top Performer Award by Professional Research Consultants (PRC), a national health care marketing organization that conducts satisfaction surveys to evaluate hospitals.
The awards, PRC’s highest honor, were given to psychology as well as outpatient test and treatment. To earn the award, units must have patient satisfaction scores at the 100th percentile in PRCs’ database for the prior calendar year.
In addition, SLCH received 11 5-Star awards for patient satisfaction from PRC for scoring in the 90th percentile or above nationally:
- 7 West
- Ambulatory Procedure Center (APC)
- Emergency Department
- Emergency department venue
- Inpatient venue
- Outpatient surgery
- Outpatient test and treatment venue
- Psychology
- Radiology
- Same Day Surgery
- Therapy Services
“These high marks in patient satisfaction come from the safe care, effective care and exceptional service that our team provides to every patient, every family, every day,” says Peggy Gordin, patient care services vice president at Children’s Hospital. “Congratulations and thanks to everyone for their commitment to the children and families we serve.”
