St. Louis Children’s Hospital (SLCH) achieved national recognition for patient satisfaction from Professional Research Consultants (PRC). PRC is the national research firm that conducts patient satisfaction surveys for BJC HealthCare and many other health care clients.
The hospital achieved top honors for 2014, receiving PRC’s highest recognition, the Overall Top Performer Award, in three areas:
“This validates that our team is among the best of the best nationally in providing high-quality care that families appreciate,” says Joan Magruder, SLCH president. “Congratulations go to everyone—whether you work at the bedside or in an office, everyone plays an important role in enabling us to succeed.”
Units scoring in the top 10 percent of patient satisfaction in PRC’s database for 2014 earned the Five Star Award. They included:
- Ambulatory Procedure Center
- Emergency Unit
- Heart Center
- Pediatric Acute Wound Services (PAWS)
- Pediatric ICU
- Same-Day Surgery
- Therapy Services
The award is given annually to the health care provider that scores at or above the 99th percentile for the overall quality of care. This reflects the top box or “excellent” score in PRC’s national client database.