Referring your patients to St. Louis Children's Hospital is easier than ever
Providers in need of quick and easy access to St. Louis Children’s Hospital and WashU Medicine physicians need to remember one telephone number: 800-678-HELP (4357).
 | Download our mobile app to access Children's Direct on-the-go. |
| Available for iPhone and Android | |
Children’s Direct is a 24/7 immediate link for referring physicians when they need to admit a patient, dispatch the hospital's transport team, obtain urgent or routine consultations, schedule appointments with specialists, or request patient information.
Admitting or transporting a patient
- Upon calling Children’s Direct, the referring physician will speak to a pediatric nurse or facilitator.
- The nurse immediately arranges a conference call with the referring physician, an accepting physician at St. Louis Children's, and the call facilitator.
- Together, they develop a plan for the transfer and admission.
- Patient information is documented, so that the team is prepared and ready upon the patient's arrival.
- The WashU Medicine physician at St. Louis Children’s provides medical oversight of the patient by phone during the transport.
- Referring physicians will be notified when their patient is admitted to the hospital.
- When a referring physician calls Children’s Direct, they receive updates about their patient’s care from the St. Louis Children’s team.
Additional Children’s Direct services
- Urgent consultation requests with WashU Medicine specialists are made within minutes of receiving a call.
- Physicians’ staff members can also call and schedule patient appointments with our attending physicians.
- Children's Direct facilitators will set up the appointment, follow-up with the referring physicians’ office, and contact the patient’s family with further instructions.
Children’s Direct hours are 24/7. For additional information about the service, contact Davina Hyatt at 800-678-HELP (4357).
