Thank you for your cooperation and understanding. We make every effort to protect the health and safety of our patients, team members and visitors. Please note that these guidelines may change.

Please review the information below prior to your visit:

  • Visitors who are experiencing signs of illness (fever, chills, cough, sore throat, headache, body aches) cannot visit until they return to health.
  • Visitors under the age of 12 years must be accompanied by an adult over the age of 18.
  • For purposes of visitation, pediatric patients are defined as patients under 21.
  • Please follow hand hygiene and masking to help reduce the spread of viruses.
  • Additional restrictions may apply in certain high-risk areas such as cancer, transplant and where patients have compromised immune systems.  Due to the current increase of respiratory virus illness in the community, visitors in our NICU should be at least 12 years old, unless the visitor is a twin of a hospitalized NICU patient.

Universal Masking 

  • All visitors older than age 2 must wear a mask.
  • Cloth masks are no longer recommended in our environment. Be sure to bring your mask from home if possible, but don’t worry if you don’t have a medical-grade mask – we’re happy to provide one.
  • Like all hospital visitors, you must properly wear a mask any time you are not in your hospital room or when staff enter your room.

Number of Visitors

  • Most patients, including COVID-positive patients, can have 2-4 visitors at the bedside (at any given time), and 2 additional visitors can be listed on the patient’s visitor list, for a total of 6 visitors in the hospital.
  • In some areas, the medical team may request to have only 2 visitors in the room at a time. 
  • We welcome all guests not at the bedside to use our Edison Dining Room, waiting rooms and family lounges are options for waiting inside the hospital.
  • Visitors of patients with COVID-19 may leave the hospital and return without limits.  You may visit hospital common areas, including the cafeteria, family lounges, and gardens while masked. However, you must return to your child’s hospital room to take your mask off to eat or drink.

Outpatient Clinic and Testing Visits

  • Clinics manage their own visitor guidelines; speak to your child’s team if you have questions.


  • You can shower in the Center for Families on the 3rd floor in room 3120 (across from the Eye Center). 
  • Towels and toiletries are available.
  • Washers, dryers and laundry pods are also available in the Center for Families. 
  • All amenities are free of charge.


  • Visitors must obtain a visitor photo badge each day from the second-floor information desk to ensure patient and staff safety.
  • Visitors must wear their badge above the waist, so the badge is visible at all times while visiting our patients.

Safety Precautions

  • For the infection control of our patients, no live plants or flowers are permitted in patient rooms or treatment areas.
  • Friends and family are welcome to send cards, mylar (foil) balloons and age-appropriate toys to patients.
  • Due to the potential for allergic reactions and choking, we cannot allow latex (rubber) balloons at the hospital. Latex balloon deliveries will not be accepted. We appreciate your understanding.

Contacting Patients

  • To call a patient in his or her room at St. Louis Children’s Hospital, call the hospital operator at 314.454.6000. Please provide the patient’s name and room number.
  • To allow our patients to rest, no inbound phone calls are sent to patient rooms after 10 p.m.

Send mail or a package

To send mail to your child’s room, use the following address:

Patient’s first and last name
One Children’s Place
Patient’s room number or floor
St. Louis, MO 63110

Mail is delivered to patients' rooms Monday through Friday. If mail arrives after discharge, we will forward it to the child's home address.

Cell Phone Use

  • Use of cellular phones is allowed in most areas of the hospital.
  • Certain areas may post signs restricting cell phone usage due to equipment interference. Please observe all signs.


  • Parking is available, for a fee, in the St. Louis Children’s Hospital visitor garage located directly across from the hospital. A covered walkway on the second floor connects the visitor garage to the main hospital.
  • Parking is free for parents, grandparents and clergy who are visiting inpatients. When you leave the building, you can obtain a parking validation ticket from a public safety officer in the second floor lobby or in the emergency room.

Tobacco Use

  • St. Louis Children’s Hospital is a tobacco-free campus. Smoking and tobacco products are not permitted anywhere on the grounds of the hospital.
  • A guest smoking shelter is available for visitors. The shelter is across the street from the hospital’s front entrance.


Need something?

  • Let us know!  We want to help.
  • Social work is also avaialble for ongoing support.  Please feel free to ask your nurse to reach out to social work if you have not been contacted.