Checking In

  • When you arrive at St. Louis Children’s Hospital, stop by the first or second floor information desks to get visitor badges from our guest services team.

  • If you have any questions during your visit, our guest services team will be happy to help. Our staff can direct you to locations in the hospital, provide lodging and restaurant information, or answer any other questions you may have.

  • The second floor information desk is open 24 hours a day and can be reached at 314.454.2615.

Badges

  • Visitors must obtain a visitor photo badge each day from either the first or second floor information desks to ensure patient and staff safety.

  • Visitors must wear their badges above the waist so they are visible at all times while visiting our patients.

Visiting Hours

  • Parents, legal guardians and grandparents are welcome 24 hours a day.

  • Siblings are welcome 9 a.m.-9 p.m. daily.

  • Visitors, age 15 and older, may visit 9 a.m.-9 p.m. daily.

  • For the comfort and safety of our patients, up to four family members or visitors only may be in a patient’s room at any given time.

  • Overnight stays are encouraged for parents, legal guardians and grandparents; children may not stay overnight.

Safety Precautions

  • Please do not visit if you or your child’s sibling(s) are sick with cold or flu symptoms, such as a runny nose or fever.

  • For the safety of our patients, you or your child’s sibling(s) may receive a quick health check upon arrival at the hospital.

  • For the infection control of our patients, no live plants or flowers are permitted in patient rooms or treatment areas.

  • Friends and family are welcome to send cards, mylar (foil) balloons and age-appropriate toys to patients.

  • Due to the potential for allergic reactions and choking, we cannot allow latex (rubber) balloons at the hospital. Latex balloon deliveries will not be accepted. We appreciate your understanding.

Contacting Patients

  • To call a patient in his or her room at St. Louis Children’s Hospital, call the hospital operator at 314.454.6000. Please provide the patient’s name and room number.  

  • To allow our patients to rest, no inbound phone calls are sent to patient rooms after 10 p.m.

  • To mail a package or send a greeting card or gift to a patient, visit our contact a patient page.

Cell Phone Use

  • Use of cellular phones is allowed in most areas of the hospital.

  • Certain areas may post signs restricting cell phone usage due to equipment interference. Please observe all signs.

Parking

  • Parking is available, for a fee, in the St. Louis Children’s Hospital visitor garage located directly across from the hospital. A covered walkway on the second floor connects the visitor garage to the main hospital.

  • Parking is free for parents, grandparents and clergy who are visiting inpatients. When you leave the building, you can obtain a parking validation ticket from a public safety officer in the first or second floor lobby or in the emergency room.

Tobacco Use

  • St. Louis Children’s Hospital is a tobacco-free campus. Smoking and tobacco products are not permitted anywhere on the grounds of the hospital.

  • A guest smoking shelter is available for visitors. The shelter is across the street from the hospital’s front entrance.